for the Quality of a Project
University of Maryland University College
All stakeholders need to be responsible for the quality of a project. Who is a stakeholder on a project will depend on how they are impacted by the project. There are always employees of the company who is sponsoring the project listed as internal stakeholders. In today’s world of collaboration, many times there are external stakeholders who are vendors and customers. While customers may not have a direct voice on the project, it is important that vendors are listed as stakeholders when they provide vital impact to the project.
Being involved in designing how quality will be tracked and monitored is an important part of being a stakeholder on a project. Many stakeholders do not understand that is a responsibility of theirs to be a part of defining and monitoring of quality for projects. Both internal and external stakeholders need to be engaged in the quality process. When vendors are identified as a stakeholder for a project than they need to have a voice in how quality is defined. This can help benefit the vendor as a project that produces a quality end product will enhance their ability to market their services and products to other companies.
Understanding how quality can be measured and tracked is important for all stakeholders. Ensuring how quality is to be measured will help each stakeholder to be able to monitor quality throughout the lifecycle of a project. Without doing measuring and tracking of quality by the stakeholders, the project will not be considered a success.
Quality is an important element in projects today. Companies want to ensure they are getting not only their monies worth but that the project was worth the time and effort teams put into a project. A majority of projects that companies invest in today relate to Information Systems (IS) which are typically long term investments for companies. Due to the nature of IS projects, there are multiple stakeholders involved with these projects. The bigger the project is, the more stakeholders that will be affected by the project. Because of the number of affected stakeholders, this presents the problem of what stakeholder’s responsibility is for the quality of the project.
Understanding what the type of project is underway and what the end result is expected to be will help with identifying who the stakeholders are. The majority of stakeholders on a project are internal but for many of projects, such as IS projects, many times stakeholders include customers and vendors which are classified as external stakeholders. Identifying who will benefit from the end result of the project will also determine what type of internal and/or external customers should also be listed as stakeholders.
Once all stakeholders are identified and what the impact is to them as well as what their responsibilities are will need to be documented. This must include what each stakeholder’s responsibility for quality during the project needs to be. The stakeholders will need to be part of determining how quality will be monitored and measured.
This paper will review defining the project, identifying stakeholders, defining methods for monitoring and measuring quality throughout the project and project acceptance by the stakeholders.